Feature Requests

For real-time replanning use cases it would be very helpful if you can refer to an existing plan (run) and only have changed data elements in the input instead of the complete input payload (e.g. new visits to take into account for Field Service Routing, a sick employee for Employee Scheduling).

For security-sensitive integrations, it would be valuable to allow custom HMAC signing options for webhooks. Specifically: Choose which headers carry the signature and timestamp. Add prefixes or postfixes to header values. Select whether the signature is calculated over the request body or the request path. This would give teams more flexibility to integrate with systems that have strict or unique webhook requirements.

Previously, when a technician was traveling to a visit during real-time planning, that next visit was automatically pinned, sometimes preventing desired reassignments. For example: Shift A starts at 08:00 with Visit 1 scheduled at 14:00 (1 hour travel from shift start). At 10:00, replanning occurs with freezeDeparturesBeforeTime set to 10:00. Visit 1 is pinned automatically, even though the vehicle could accommodate another visit after the freeze time. This is a request to make it possible to give explicit control over whether the next visit a technician is traveling to should be pinned, making real-time replanning more flexible while still protecting ongoing work when needed.

This is a request to make it possible to define a maximum time a vehicle can travel in a shift.

This is a request to make a map available that covers both the Benelux countries and Germany in a single map.

Today, the modelOutput for a Field Service Routing run doesn't contain any visits that are unassigned. So, as a consumer of the results you need to cross-check with the input you gave the model to find them. It would be easier if the output also contained the unassigned visits.

This is a request for the FSR model to support defining coverage areas per technician/vehicle. Technicians will only be assigned visits in their coverage areas.

This is a request to have a map available in the Timefold Platform that covers the full United States region, so routing problems spanning the full US-region can be solved in one run, instead of separate runs per state / region in the US.

It's possible to connect external map providers to Timefold for self-hosted installations (see https://docs.timefold.ai/timefold-platform/latest/self-hosted/maps-service#external_map_provider ). This is a request to also make this possible for the Timefold Cloud Platform.

On openshift local running on silicon mac i get: Back-off pulling image " ghcr.io/timefoldai/osrm-dach:latest ": ErrImagePull: choosing an image from manifest list docker: //ghcr.io/timefoldai/osrm-dach:latest : no image found in image index for architecture "arm64", variant "v8", OS "linux" Unfortunately there is no possibility to run openshift local under x86_64 / amd architecture.